Senior Sales Operations Manager

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What Messagebird is looking for in applicants

Transform the communications world! 

We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS). 

  • What’s my job title? Senior Sales Operations Manager
  • Where in the world? You can work remotely from the United States
  • Working hours? For this role, you will operate within any of the United States time zones
  • What language(s) are required? Fluency in English

MessageBird is at the leading edge of Mar-Tech and communications as a service globally. Currently #1 in our space, we deliver nearly 40% of all B2C and B2B emails and are trusted by the world's largest brands. This is where you come in!

The Senior Sales Operations Manager opportunity is a leadership role that combines strategic and visionary excellence with hands-on collaboration across Sales, Marketing, Finance, and Leadership. The Senior Sales Operations Manager will serve as a key business partner, enabling sales strategy success by aligning data analysis, process, systems, and management.

Core Impact Areas:

  • Deliver, maintain, and scale best-in-class sales processes: Forecasting, Pipeline Management, Territory Planning, Incentives & Compensation, Productivity, Deal Reviews, Business reviews.
  • Lead our Sales analytics for North America: Optimize data/data flows and operational reporting in an integrated Customer Lifecycle model-from Net New Prospect Account, to Closed Won Customer, to effective Retention, Cross-Sell, and Expansion
  • Partner to our organization: Continual process improvement, measurement, tracking, and analytics that will support the sales forecasting and lead-to-close sales process including:
    • Contact and lead management process
    • MQL qualification rules
    • Data hygiene in Salesforce
    • Proposal and pricing guideline management
    • Sales ops tech stack optimization
    • Reporting, models, and dashboard build outs which include lead generation activities, pipeline growth, win/loss rates, sales cycle effectiveness, and quota attainment 
    • Territory design planning and defining of market segments

Who You Are:

  • Bachelor’s Degree preferably in a quantitative field (Maths, Business, Economics) with 3-5 years of sales operations success within a SaaS organization preferred (cloud-based SaaS models of licensing, as well as, perpetual software licensing models) 
  • Experience with Salesforce Lightning and CPQ required
  • Salesforce capabilities as a subject matter expert with demonstrated proficiency creating reports, optimizing processes, and managing dashboards





What You’ll Gain

  • Work from anywhere 
  • Generous stock options for all Birds
  • WFH set-up budget
  • State-of-the-art work gear
  • Learn from hundreds of the best minds in the business
  • Collaborate with diverse colleagues from over 55 countries (and counting)


Life at MessageBird:

We call ourselves Birds!

We work fast, grow fast, build fast and focus on impact. We’re go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people. 

Ready To Fly?

Our cloud communications solutions make it possible for over 25,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends.

Headquartered in Amsterdam, we’re proud to be a “Work Anywhere” company. Our unique and united culture is rooted in our team: a diverse flock of over 750 Birds who represent 55 nationalities and counting. We’re smart, fast, and hungry. Our potential for growth is limitless. 

We understand that “life happens” and give you the freedom to choose the best environment for you to “get sh*t done”. Our Birds choose where they work from in the region or country we’re hiring in, so long as it’s within the job’s complementary timezone as indicated in the Job descriptions — this could be from one of our MessageBird hubs (Amsterdam, Singapore or Bogota) or remotely.... Want to work from a rural retreat? Sure, no problem! How about a bustling city getaway for a few weeks? Go ahead!

MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. 

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Want some tips on how to get an interview at Messagebird?

What is Messagebird looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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How to land an interview at Senior Sales Operations Manager?
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